Refund and Returns Policy

This Return and Refund Policy (“Policy”) governs the return and refund procedures of yimdaklir.com (“we” or “us” or “our”). This Policy shall be applicable for the Products (defined herein under) purchased through the our website https://www.yimdaklir.in/.

RETURN/ REPLACEMENT POLICY

• All products available on the Platforms (“Product(s)”) are returnable, unless specified otherwise in the description of the Products on the Platforms.

 The Products shall be returned only if:

• the Products received are in a damaged/defective state;

• the Products received are wrong or not similar to the one that the purchasers on the Platforms (“Customer”) have ordered;

•  the edible Products received by the Customer are expired on the date of delivery of the Products; and
• Any other criteria that may be decided by us from time to time.

Returns we do not accept:

• If the Customer has used and/or damaged the ordered Product;

• If the Customer has altered the Product in any shape or form;

• If the Product to be returned is not in its original condition i.e. with its receipt, price tag, or any other accessories which was delivered along with the original Product;

• If the request for return has been generated after the permissible time period(within 3 Days after delivery);

• If the photo(s)/video(s) shared by the Customer as a verification proof have been tampered with or inconsistent with the Product(s) ordered; and

• Any other criteria that may be decided by us from time to time.

• To process the return of a Product, the Customer must communicate such request on any of the modes as prescribed below: –

WhatsApp – +91 8787883325

Email – admin@yimdaklir.com

• The Customer is required to send the photo(s)/video(s) of the Product(s) to be returned along with the Product’s receipt generated at the time of order.

• Upon initiating a request to process return, the Customer will be contacted by a yimdaklir executive for further verification.

• Once the yimdaklir executive is satisfied with the verification and/or clarification of the Customer, they shall confirm such request for return by the Customer and shall initiate a process for a replacement or refund, as the case maybe.

REFUND POLICY

• All refund requests shall be processed within 72 (seventy-two) hours of completion of the return or cancellation of the Product in the Customers’ source account.

• If a Customer cancels an order which has not been dispatched, the purchase amount shall be refunded within 5 (five)-7 (seven) working days of cancellation, subject to deduction of cost incurred, if any. However, in the event a Customer cancels an order after an order has been dispatched but not delivered to the Customer, the purchase amount shall be refunded within 5 (five)-7 (seven) working days, subject to deduction of  two way shipping charges and handling cost.   

• Only in the event where a damaged or wrong Product has been delivered to the Customer, the Company will refund the shipping cost along with the cost of the Product.

This Policy is subject to change without prior notice. The Company shall have the final discretion for accepting the return and refund requests. The Customers are hence recommended to read this Policy from time to time to be abreast with any such changes.